Yee’s

最近發現麥當勞的蕈菇嫩蛋貝果堡非常好吃，但我不喜歡裡面的大片番茄。於是要去賺外快（監考）的清晨，我走進國家考場對面的麥當勞單點一份蕈菇嫩蛋貝果堡不要番茄。拿餐點的時候我看了一下餐點的單子，上面寫「不要一大片番茄」覺得滿好笑的。的確是不要一大片番茄誒，那片番茄好解嗨。

把明細丟進回收桶，我開心地離去，請假賺外快就是快樂（雖然我有一堆事情）。開始監場會議(aka我的早餐時間)，滿懷期待這個早晨有牽絲起士、Ｑ彈蕈菇與爆嫩蛋蛋果堡，而且沒有！番！茄！「No！不可以……」我小聲地說，表情母湯。我是drama queen，這樣的反應已經是我對監場會議的尊重，因為我拿到的不是沒有一大片番茄的蕈菇嫩蛋貝果堡，是有一大片番茄當主角的番茄嫩蛋堡。完全不是我要的東西，甚至是我最不想要的東西。

我沒辦法即時回去換貝果，要開始工作了。中午過去說明情形也不太適當，因為有考試的日子試院麥當勞就是炸。我留下錯誤的貝果堡直到下班再去麥當勞詢問能怎麼處理。但走進麥當勞時手機電量壽終正寢，一點汁都沒有。而明細一大早就被丟進桶子裡，誰會記得自己一早花了多少錢吃早餐，不應該是記帳的時候確認嗎。所以陰錯陽差之下我具備了所有奧客的條件：帶著貝果、走進店家、說你們早上做錯了我的東西（就算是好臉色看起來也可能被認為是bitchy nice)、沒有明細、沒有發票，只大約記得購買時間。

我很誠懇的告訴店員我的情形，並且說明我的手機沒有電，你們可以借我充電線，一有電就可以給你們看。眼線勾得非常美麗的店員處理不了我的問題，越聽我的描述眼神越發空洞，我可以感受到她的靈魂正在被「奧客」摧殘，於是換值班經理處理。值班經理上前，我再次說明情形，也提出我的解決方案，這次我也再提出他們可以查POS機的提議。但她再次確認我沒有明細、不確定金額的狀況下就說：「那你想要我怎樣？要我現在退錢給你？還是之後再補一個新的？」

我忍下了她不善態度的提議同意了再補新的方案，而經理在留下我的姓以及電話之後眼神冷漠且語氣冷淡的對我說：「小姐你在沒有明細、沒有發票，也不記得大概自己花多少錢的情況下，我補給你一個新的，沒關係。」這刻我的理智線斷掉，我知道在這之前她的態度明顯認為我是來亂的奧客，但我真的不是。手上沈重的電腦讓我想起另一個解決方式，我可以開電腦找出明細。縱使值班經理三番兩次告訴我「沒關係，不用查，賠給你就好了」，我沒辦法再容許自己被無形指控為奧客的事實而堅持必須要查。

我找到了早上的明細，確認購買的品項是蕈菇嫩蛋貝果堡，而經理調出POS機的明細也的確註明「不要一大片番茄」，這時她的態度才轉好。我獲得了第一個：「不好意思。」還沒走出店面之前我還覺得很開心，我捍衛了自己，洗刷了「奧客」的嫌疑，並且即將獲得正確的貝果堡。直到我坐上自己的車子才開始覺得生氣，不對吧，我提供了所有解決方案，沒有一個他們願意接受，就只想要趕快把我處理完，奧客快散的感覺。

而且如果認為我沒有明細發票的情形，你可以不用語氣不善的「仍然賠給我一個貝果」，可以選擇說明在這樣的情形下無法處理。我不曉得麥當勞怎麼了，我真的很傷心，我當個正常人，但你們似乎不是。而這不是第一次我被麥當勞傷透心，約莫兩週前我在家裡附近的麥當勞點了一份豬肉滿福堡加蛋，結果到了辦公室打開來，那是一個沒有豬肉的豬肉滿福堡加蛋。

那天我氣到整個笑出來，豬肉滿福堡加蛋的第一主題是豬肉，但他不在裡面，怎麼可以這麼荒唐。我沒有去處理這件事，因為我吃掉了那個荒唐的堡，下班也沒空過去，沒有當日處理的事情就給他過去了。而這也是為什麼這次蕈菇蛋堡我想處理的原因，到底，麥當勞後廚的人怎麼了。

另外一家讓我傷心的就是五十嵐，也不是只有一間，是好幾間，永遠做錯我的餐。我要的是波霸奶茶加耶果，為什麼！每次！都沒有椰果！！已經傷心欲絕到不能再給五十嵐機會。

同事T說你不該出去外食的，也是，怎麼都只會傷透我的心（笑死）

I recently found Mushroom bagel sandwich from Macca is insanely delicious, though the tomato inside isn’t quite my type. 

Therefore I ordered it ytd, a beautiful morning which I took my day job off for getting some extra money. I checked on the order receipt they kept for the kitchen, my bagel was noted with” without big slice of tomato” and I found it hilarious because it’s so damn true, the ‘big’ slice of tomato can only ruin my appetite. 

I throw out the recipe, leaving for work and feeling pleased for the nice breakfast. However as soon as I opened up the rapping paper, there’s no where I can recognized it as the same fine bagel I ordered before. Macca not only made my order wrong but did the meal I specifically told them not to. It was tomato bagel in my bag and that big slice of tomato lying there just like mocking me as a joke. 

I didn’t go to Macca for a solution till later that day, considering I’m not available at the moment I found out, nor the busy lunch time. However luck wasn’t on my side as the moment I stood in Macca, my phone was dead right on time, completely out of juice. So suddenly I found myself become a customer who wanted to filled a case of wrong ordered with no e-invoice(which in my dead phone), receipt (which I throw out right after getting my bagel), nor any memory of exact money I spent. Just like a typical obnoxious customer.

Therefore the only thing I could do was acting sincerely polite, making my statement in a very nice way and offering solutions such as borrowing chargers or searching for POS systems, however nor the first girl or her manager who came after were buying any it.

The manager was acting like I’m a very difficult customer, she said” Then what do you want from me? You want me to do refund right now or make you a new one the other day?” I saved my anger inside and toned down for accepting the later choice, therefore she said something which made me real wronged. She said” Since you have no e-invoice nor any receipt and you couldn’t remember how much you spent, I would still offer you a new bagel for tomorrow. Can you leave your last name and phone number?”

I felt so humiliated because I’m not the one making mistakes but being treated like one. Her voice was cold and her attitude was rude as I’m asking for a very difficult question. Suddenly an idea popped out, my computer was full of power and I can connected my phone with it for getting my e-invoice! I instantly offered my third solution and might have mentioned it three times. But the manager kept rejecting by saying “No need to bother, I can just give you a new bagel.” I knew I could just let go and get a new bagel later, but my dignity refused myself to be labeled as an obnoxious customer for something I haven’t done. I asked a moment again for getting myself an evidence, which was there right after my phone was alive.

I showed the e-invoice to the manger and she printed out the receipt and the truth finally came out. I was innocent and they DID make my order incorrect. That’s the time I got a proper sorry.

I was feeling high for defending myself, cleaning my name again before leaving macca, but a deep anger came after getting on car. I realized that their solution for this incident was no professional. Rather than convincing me by explaining my situation (no evidence) is not able to be resolved, they approached the emotional path by offering a new one with unwilling attitude. I have no idea what wrong with McDonald’s Taiwan. I was trying to be a nice person but they’re not. 

For the record this isn’t the first time Macca did my ordered wrong. About two weeks ago, a brand near my house made my “sausage McMuffin with Egg” without sausage. It’s too crappy to be true because how, how on earth they missed the sausage?  Egg McMuffin is not even on the menu!!!! 

Another franchaising store which brake my heart is FIFTYLAN, more than one branch make my order wrong. I want my MILK TEA WITH TAPIOCA AND COCONUT JELLY, why they kept forgetting the jelly? EVERY SINGLE TIME!!!!!

My collogue said I should never dine outside, which is true because I can only be disappointed anyway.